Resume : Jeremy Miller

GE Aviation // May ‘21 – Present Sr Staff Experience Architect

UX Domain lead over the External Presence team for the Commercial Engine Operations business, leading a team of a product designer, an interaction designer, and a researcher
Working to unify GE Aviation‘s disparate legacy tools into a cohesive and seamless user experience for customers like Delta, Southwest Airlines, FedEx, Air Canada, and many others
Defining the strategic vision for GE Aviation’s customer facing software
Uncovering pain points and opportunities by conducting user research, using various methods including in depth interviews, observational research, and surveys
Building empathy among software leadership by telling compelling stories of user pain points and opportunities to improve the product vision
Finding consensus among diverse personalities by building strong relationships with executive stakeholders, product teams, software engineering, and design leaders
Driving clarity on complex processes by crafting detailed service blueprints that identify connections between front stage interactions to back stage systems and processes

GE Aviation // Dec ‘18 – May ‘21 Staff Experience Architect

UX Domain lead over Core Services teams for the Commercial Engine Operations business
Defined shared features like global search, notifications, and global navigation
Worked with a cross-functional team of visual designers, researches, engineering, and product to build consistent interactions, reduce redundancy and drive reuse across teams
Identified opportunities for the business to improve adoption and increase user efficiency while executing complex business processes

GE Digital // May ‘17 – Dec ‘18 Staff UX Interaction Designer // UX Lead SmartShop

UX Lead for SmartShop, an enterprise MRO SaaS app for GE Aviation and GE Power
Lead a multidisciplinary team of four UX designers across US and Europe to support four teams of developers working on SmartShop
Helped to define the product vision by working closely with stakeholders to establish feature road map, priorities, and timelines
Established and lead the execution of SmartShop’s UX strategy. Including planning & executing research efforts, workshops, and coordinating UX resources to effectively execute the plan
Coordinated and lead all research efforts at GE service shops globally, including on-site ethnographic research studies, user interviews, and usability studies
Helped engineering teams to quickly implement user stories by developing and maintaining the SmartShop UI design system. This includes Sketch libraries, all design system docs, and maintaining the SmartShop UI living style guide using Storybook
Established consistent functionality and interactions by facilitating design critiques
Coordinated UX resources to support the engineering teams on a two week sprint schedule
Delivered user insights to engineering teams by presenting the “ShopTalk” series, which explores learnings from user research

GE Power // May ‘16 – May ‘17 UX Interaction Design Lead

UX Lead for Brilliant Repair Services, an MRO solution for the Greenville Service Center
Understood user needs by conducting user research, testing and interviews with shop users
Translated user stories into intuitive user interfaces for GE Power Services apps
Crafted high fidelity, interactive prototypes using Axure
Quickly iterated and evolved prototypes using Agile development methodologies

Peter Mayer Advertising // Sep ‘15 – May ‘16 Web Developer

Worked with a multi faceted team to develop an array of digital advertising solutions
Mentored traditional designers to successfully design dynamic digital deliverables

Radolo // Nov ‘11 – Sep ‘15 User Interface Designer & Front End Developer

Simplified complex requirement documentation and user flows into intuitive UIs
Developed pixel perfect, standards compliant applications
Developed and maintained an evolving design library of assets and style guidelines
Mentored junior designer to help shape process and evolve design skills
Involved in all aspects of software development, including user research, requirements gathering, prototyping, development, testing, launch, and ongoing maintenance

Freelance // Jul ‘05 – Dec ‘13 Graphic Designer & Web Developer

Design the Planet // Jan ‘08 – Nov ‘11 Graphic Designer & Web Developer

Retro Time // A Software Podcast // Jan ‘20 – Present Co Host

Co Host a podcast centered around the software industry and explores the skills both software developers and designers need to make it in the industry
Each episode explores various topics related to not only building great software but also great relationships along the way
Uncover valuable insights from notable guests including “Uncle Bob” Martin, Dan North, Tom Greever, and many others
Design, build, and maintain retrotimepodcast.com

Learning Hungarian // Jan ’20 – Infinity a category IV language

The National WWII Museum // Apr ’13 – Apr ‘17 PT305 restoration

ADPList // Feb ‘21 – Present UX Design Mentor

Provide insights on various topics for aspiring designers like job hunting, portfolio reviews, or whiteboard design challenge prep.
Awarded top 1% of mentors worldwide.

Black Valley // Jan ‘21 – Present UX Design Mentor

Work with an aspiring UX designers over an eight week cohort to prepare them for their first job in the UX industry
Provide insights and feedback on resumes, portfolio review, case studies, networking, interview and whiteboard design challenge prep and general career advice

SHULTZILLA // Jun ’06 – Aug ‘15 co-founder & designer

Panel Discussions & Public Speaking

#FrontEndParty // Teen Tech Day // Rising Tide // Women In Tech UI/UX Workshop // AIGA Portfolio Review and Panel Discussion // Master the Whiteboard Design Challenge // General Assembly Career Workshops // ADPList Career Shifter Panel Discussion

Tulane University // New Orleans December ‘08

shultzilla & shultzilla.com

aptify.com